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The range of business solutions delivered includes General & Commercial Insurance Quote, Buy, Renewal and Policy Documentation, a sophisticated Composite eClaims Handling solution, Mid Term Adjustments and Re-quote, Electronic Cover Notes and ‘Know Your Agent’ compliance. | | edgeClaims – eClaims Handling Solution | edgeClaims (developed using edgeConnect) is a comprehensive enterprise solution that facilitates the claims handling process from end-to-end, specifically combating key issues of cost, efficiency, customer satisfaction and disparate legacy systems. A web-based solution that meets 80% of most company requirements out of the box, edgeClaims focuses on getting it right the first time, resulting in a deployment time that is one-third less than a bespoke implementation. Additionally, because edgeClaims does not enforce its own database and provides extensive capabilities to integrate with existing systems, a significant advantage over packaged claims solutions is quickly realised. | | edgeClaims provides:
Efficient Handling - faster and easier processing of claims resulting in backlog reduction and improved customer service
Cost Savings - improved efficiency reducing the cost per claim Compliance Response - Conformance to FSA compliance regulations can be implemented quickly with no impact on existing processes
Back Office Integration - integration to back office operations and external third parties enabling an automated transparent claims process
Business Response - Minimal time between development and implementation enabling rapid response to evolving business needs such as launch of new products and brand to market
Competitive Advantage - Self service capability for brokers and customers improves customer satisfaction and enables effective cross selling of additional products
Management Reporting - Single claims platform will allow enterprise wide reporting enabling accurate cash flow forecasting and precise financial information for informed decision making. |
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“In financial services the business partner who can be customer intimate
while being compliant at the same time at the lowest possible cost is
likely to have the competitive advantage and this project has shown
cost-effective and innovative ways to do just that"
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